Suspension Remuneration Review scheme

The Suspension Remuneration Review (SRR) scheme was established to provide redress to postmasters who were suspended without pay prior to March 2019 for reasons unrelated to the Horizon software. The scheme was launched in 2022 and closed to applications in January 2026.

This research seeks to understand claimants’ experience of the scheme, from the initial application process to the final settlement. It will explore claimant satisfaction with their experience of the scheme, the timeliness of decisions, and the fairness of the settlement offered. Your insights will help us evaluate the scheme’s effectiveness and identify areas for improvement that will help to design future government redress schemes.

This research is due to start in September 2026