About the Project
What we do
Ipsos in the UK is evaluating five of the Horizon redress schemes:
Overturned Convictions Scheme
The Overturned Convictions (OC) Scheme is intended to provide redress for individuals whose Horizon-related convictions were overturned by the courts.
Horizon Shortfall Scheme and appeals process
The Horizon Shortfall Scheme (HSS) is intended to provide redress to sub-postmasters who suffered financial losses due to Horizon system errors but were not criminally convicted or part of the 2019 Group Litigation Order.
Horizon Conviction Redress Scheme
The Horizon Convictions Redress Scheme (HCRS) is intended to provide redress to individuals whose convictions were overturned by the 2024 legislation.
Group Litigation Order (GLO) Scheme
The Group Litigation Order (GLO) Scheme was developed to provide redress to sub-postmasters who suffered financial losses due to the Horizon system errors. This scheme is specifically for those involved in the action ‘Alan Bates and Others v Post Office Ltd’ pursued under a Group Litigation Order, who do not have a Horizon-related conviction.
Capture Redress Scheme
The Capture Redress Scheme is intended to provide redress for individuals who suffered shortfalls due to the use of the Capture software which was installed in some Post Office branches between 1992 and 2000.
Each scheme is different in terms of who is eligible, when it was launched, and how it is run – but they share the same purpose: to provide financial redress for the harm of the Horizon scandal. By evaluating them, we can better understand how they are working, compare experiences across schemes, and ensure lessons are learned for the future.
How the schemes are being evaluated
The evaluations will look at three key areas:
Whether the schemes are being delivered fairly and effectively.
What impact they are having on claimants.
Whether they represent value for money.
Just as importantly, the research will give the chance to share their experiences and views directly. For many, this will be one of the first times they have been asked to reflect individually on how a redress scheme has affected them. Listening carefully to claimants’ voices is at the heart of these projects.
Because of the sensitive nature of the Horizon scandal, the evaluations are being carried out with great care. Our approach has been designed to be robust, ethical and trauma-informed. We are setting up a Lived Experience Panel made up of sub-postmasters, to help shape the research tools and ensure they feel respectful and supportive. We are also working with an independent ethics board to make sure the evaluations are handled sensitively and fairly.
How do I find the results of the research?
The findings will be shared on a rolling basis as and when they are ready.
